Last updated: 03/08/2025
1. Accepted Payment Methods
• Credit and debit cards via Stripe, Revolut, or PayPal
• Google Pay and Apple Pay (processed via Stripe or Revolut)
• Cash directly to the driver at pickup (where selected at booking)
• All payments are accepted in EUR (€)
2. Secure Processing
All electronic payments are securely processed by third-party providers (Stripe, Revolut, PayPal).
RM NCC does not collect or store any credit card information on its servers.
Encryption and PCI-DSS compliance are ensured by our payment processors to protect your transaction and data privacy.
3. Booking Confirmation
Bookings are confirmed only upon successful payment for prepaid rides or upon written confirmation for cash payments. RM NCC reserves the right to refuse any booking that is incomplete or contains incorrect information.
4. Cancellations & Refunds
• Free cancellation is allowed up to 24 hours before the scheduled pickup time.
• Late cancellations (less than 24 hours before pickup) are non-refundable and may incur a full charge.
• Refunds, where applicable, are issued to the original payment method within 7–10 business days.
• Refunds are subject to processing time by your bank or card issuer and RM NCC is not liable for delays caused by them.
• No refunds will be provided for partially completed journeys if the passenger chooses to end the service after it has commenced.
5. No-Show Policy
If the passenger is not present at the pickup location within the agreed time window, and no communication is received, the ride is considered a "no-show" and is non-refundable.
6. Service Changes & Delays
Changes to bookings (such as pickup time, address, or passenger count) must be requested at least 24 hours in advance.
Requests made after this window are subject to availability and may not be guaranteed.
Please note that changes requiring a larger vehicle or additional services may result in a price adjustment.
Additionally, drivers may request extra charges for services not specified in the original booking (such as
additional stops, waiting time, or extra luggage).
RM NCC is not liable for delays caused by traffic, strikes, adverse weather, or other circumstances beyond its control.
7. Disputes
If you believe you were charged in error, please email info@rmncc.com within 7 days of your scheduled service. RM NCC will review and respond within a reasonable timeframe. Supporting evidence (e.g., emails, screenshots) may be requested.
8. Consumer Rights
Nothing in this policy affects your statutory rights under applicable consumer protection laws in your country of residence. EU residents retain the right to seek redress in accordance with EU regulations.
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